Shipping policy
At PetNexos, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below.
Shipping Times
Estimated delivery times:
- United States: 5–8 business days
- Canada: 5–8 business days
- United Kingdom: 6–12 business days
Delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, or carrier delays.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information
Shipping Cost
We proudly offer FREE Standard Shipping on all orders.
There are no hidden shipping fees.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24-48 hours to become active.
Delayed Shipments
Although we strive to deliver every order on time, unexpected delays may occasionally occur due to:
- High shipping volume
- Customs inspections
- Weather conditions
- Carrier delays
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address is correct before placing your order.
PetNexos is not responsible for packages shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@petnexos.com
We aim to respond within 24 hours on business days.